Aiya · Legal

Support

Questions about your account, coins or an episode? We usually reply within 2 business days.

Email master@fana.club

Please include the email address on your account, your device model and app version, and a screenshot if possible.

Coins I bought didn't arrive

Open the Coin Shop and tap Restore purchases. If the coins still don't appear after a few minutes, email us your purchase receipt from Apple or Google.

Refunds

Purchases are processed by Apple or Google, so refunds are requested through them:

iPhone and iPad: reportaproblem.apple.com
Android: Google Play > Profile > Payments & subscriptions > Budget & history, then select the order

See our Terms of Service for how coins and refunds work.

Reporting content

Tap ⋯ on an episode or comment and choose Report, or email master@fana.club. Copyright notices go to master@fana.club.

Deleting your account

See the Delete Account page.

Becoming a creator

Email master@fana.club with the subject "Creator application" and a link to your work.

Policies

Aiya is operated by Fanaai, Inc. Translations are provided for convenience; the English version controls to the extent permitted by law.